Leyra - Notice history

This incident has been resolved.

The faulty CloudFront edge in Madrid has been fixed by Amazon. Traffic from users in Spain is now going again through that edge, since July 6th 18:50 UTC. We are monitoring closely the latency and traffic metrics in the region to make sure the issue is completely resolved.

The faulty CloudFront edge in Madrid is not returned anymore for customers in Spain which should prevent timeout issues. We are still in communication with AWS to get exhaustive information about the issue and working towards its complete resolution.

This incident has been resolved.

The elevated AppGrid API response times between 16:18 - 16:45 CEST today were caused by a system configuration parameter causing an anomalous buildup of internal server logs during heavy load. This has been addressed by rotating in new machines into the cluster which are being gradually updated with the correct parameter.

The API response times are back to normal after the solution was deployed. We will continue to monitor the service and provide more information shortly.

We have identified the issue causing the elevated response times on the AppGrid API and are currently deploying a solution to it. The API response times should be back to normal shortly.