Leyra - Notice history

On Tuesday, September 18 at 01:57 UTC, the Publish Metadata Console experienced a service interruption for a subset of our customers. Initial analysis on the cause of the issue has revealed that the problem originated from the delete content process that initiated from the Library page. In rare circumstances, the Elasticsearch index, used to return content metadata feeds by Publish Metadata, de-syncs from the content database, causing a service interruption. The Publish Metadata team addressed the issue by manually forcing a re-sync of the Elasticsearch index. To mitigate the issue in the future, the engineering team will perform a deep dive to address the root cause in the content deletion process. Performance and stability are our team's top concerns and we'll continue to work in these areas for our users. We apologize for the inconvenience this may have caused. Thank you for your support.

Yesterday, September 3rd at 17:45 CET Accedo One Public APIs experienced a short period of elevated API response times that may have been noticed by applications implementing stricter timeouts on certain API calls. The issues been identified to be caused by a congestion due to instantaneous growth of inbound traffic to the system. Response times returned to normal by 17:58 CET. As always, we recommend our customers to ensure they implement retry mechanisms with exponential back-off, to allow all systems to gracefully recover in the event of congestion/timeout build-ups. During the incident we have identified more efficient scaling metrics for some of the underlying services which are now in place since 18:00 CET. Additional measures to protect the system are being prepared and will be rolled out over the course of the coming month.

At 9:46 AM EST (13:46 UTC), the Studio Professional Admin Portal and Client Applications were unavailable due to outages on the Studio Pro Admin API. As of 10:13 AM EST (14:13 UTC), APIs became available again and all systems resumed regular operation.