AppGrid: Elevated API Response Times

Resolved

Operational

Started almost 9 years agoLasted about 3 hours

Updates

Resolved
May 17, 2017 at 5:44 PM
Resolved
May 17, 2017 at 5:44 PM
This incident has been resolved.
Update
May 17, 2017 at 3:32 PM
Update
May 17, 2017 at 3:32 PM
The elevated AppGrid API response times between 16:18 - 16:45 CEST today were caused by a system configuration parameter causing an anomalous buildup of internal server logs during heavy load. This has been addressed by rotating in new machines into the cluster which are being gradually updated with the correct parameter.
Monitoring
May 17, 2017 at 2:53 PM
Monitoring
May 17, 2017 at 2:53 PM
The API response times are back to normal after the solution was deployed. We will continue to monitor the service and provide more information shortly.
Identified
May 17, 2017 at 2:45 PM
Identified
May 17, 2017 at 2:45 PM
We have identified the issue causing the elevated response times on the AppGrid API and are currently deploying a solution to it. The API response times should be back to normal shortly.
Investigating
May 17, 2017 at 2:20 PM
Investigating
May 17, 2017 at 2:20 PM
We are currently experiencing elevated API response times and are currently looking into the issue.

Leyra - AppGrid: Elevated API Response Times – Incident details